Refund and Returns Policy

At TrendyTechGoods.com, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or refund within 3 days of receiving your product, subject to the conditions outlined below.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging, including all accessories, manuals, and documentation.
  • Proof of purchase (e.g., order number, receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as “final sale” or “non-returnable” at the time of purchase.
  • Perishable goods such as food, flowers, or custom-made products.
  • Items that are damaged or altered after delivery.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at octasofttechprivatelimited@gmail.com within 3 days of receiving your order, providing your order number and the reason for the return.
  2. Our team will review your request and provide instructions for returning the item.
  3. Once the item is received and inspected, we will notify you of the approval or rejection of your return.

4. Refunds

If your return is approved, we will process your refund within 7 business days of receiving the returned item. Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable, and you will be responsible for any return shipping costs unless the return is due to a product defect or an error on our part.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at octasofttechprivatelimited@gmail.com with details of the issue. We will arrange for a replacement or refund, including shipping costs, as applicable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at octasofttechprivatelimited@gmail.com for further assistance.

7. Contact Information

For any questions or concerns regarding returns and refunds, please reach out to us at:

Company Name: Octasoft Tech Private Limited
Address: No 235, 2nd & 3rd Floor, 13th Cross Rd, Indira Nagar II Stage, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560038
Email: octasofttechprivatelimited@gmail.com
Phone Number: +91 8618658801